Fluid Landscape Design is committed to the protection of your personal information. Fluid Landscape Design will adhere to the provisions of the Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (“the Act”) in relation to how we collect, use, disclose and protect the information important to you.

MANAGEMENT OF PERSONAL INFORMATION

When you engage in certain activities with Fluid Landscape Design we may collect certain personal information from you. These activities include subscribing to electronic and printed newsletters, submitting enquiries and comments on the website, registering your interest in employment or internship, downloading content, or having business dealings with us.

The personal information that we collect from you will include your name, title, email address, and contact number. We may also collect other personal information from you to enable us to provide you with the requested service.

Fluid Landscape Design will only collect sufficient information necessary to enable us to comply with your request for information. Communications sent through the Fluid Landscape Design website will be sent to appropriate Fluid Landscape Design staff for action as needed.

HOW YOUR PERSONAL INFORMATION IS USED

All information collected by Fluid Landscape Design is necessary to conduct the business of landscape and swimming pool design.

Fluid Landscape Design’s use of personal information is limited to the purposes for which it was collected so that we can conduct business and provide our services, except where the individual has agreed to another use.

We also collect personal information to communicate new development and relevant information to those who have engaged us in business dealings and who have subscribed to our website and/or mailing lists. Some websites and/or mailing lists may be monitored for statistical and quality purposes by Fluid Landscape Design. If, at any time, you do not wish to receive these communications from Fluid Landscape Design, please let us know or use the unsubscribe features available on different communications.

Fluid Landscape Design will only retain personal information for as long as is necessary, and will then dispose of the personal information securely, in accordance with approved methods.

DISCLOSURE OF PERSONAL INFORMATION

Fluid Landscape Design does not sell, trade, or rent personal information to any third-party without your consent, except where it is required by law or permitted under the Act.

From time to time, personal information may be disclosed to external service providers that are engaged by Fluid Landscape Design. We ensure that wherever possible, our data is stored within Australia. Some of our external service providers do store data in overseas locations, including but not limited to New Zealand and USA. We take steps to ensure these external service providers comply with the APPs contained within the Act and are authorised only to use personal information for the limited purposes specified in our agreement with them.

SECURITY OF YOUR PERSONAL INFORMATION 

Fluid Landscape Design has a number of security measures in place to protect your personal information. Our system can only be accessed with a login name and password. These security measures aim to ensure that only authorised users are able to access Personal Information.

E-mail is not a secure form of communication and that Fluid Landscape Design cannot guarantee that your message will not be viewed by someone else when being sent to us. We strongly recommend that you write to us if the information you wish to provide is highly confidential.

All Fluid Landscape Design employees are required, as a condition of employment, to treat personal information held by us as confidential.

YOUR CHOICES WITH RESPECT TO PERSONAL INFORMATION

Fluid Landscape Design recognises and appreciates the importance of responsible use of personal information collected.

Under the Act, you have the right to: seek access to your personal information handled by us; ask us to update or correct your personal information when it is inaccurate, incomplete or out of date; and opt-out of receiving direct marketing communications from us.

If you do not want the information you provide to Fluid Landscape Design to be used, and you advise us of this preference in writing, we will endeavour to honour your preference.

If you wish to access the personal information that we hold about you, please send us your request in writing. We can provide you with the relevant personal information held by us. We will not charge you for the cost of providing this information.

We may also archive non-current records containing personal information for security and administrative purposes, such as backup files. If we do access archived records, we may charge you for the cost of providing or de-archive the requested information (you will be notified of any charges prior to them being incurred).

If you are of the view that personal information about you is inaccurate or out of date, or if you have any other queries about access and correction, please contact us.

Please note that if you provide Fluid Landscape Design with inconsistent preferences (for example, by indicating on one occasion that we may contact you with course information offers and indicating on another occasion that they may not), we cannot guarantee that your most recent privacy preference will be honoured.

ONLINE PRIVACY

When you visit the Fluid Landscape Design website, you can review the site anonymously and access information without revealing your identity. In order to improve our site, we use ‘cookies’ to track your visit. A ‘cookie’ is a packet of information that allows the server (the computer that houses the website) to identify and interact more effectively with your computer. While Fluid Landscape Design uses cookies to track your visit to our website, our web servers automatically log the IP/Internet address of your computer, this information does not identify you personally.

Fluid Landscape Design generates statistics about how many people visit our website and how people use our website. We use web logs and cookies to do this. This enables us to keep our site relevant and useful. However, generally, this information will not identify you and we do not store any information that identifies you.

Most browsers are set to accept cookies by default. Please refer to your computer browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our website.

There are interactive features on the Fluid Landscape Design website, including comments and blogs. These features are opt-in services. Please remember that any information that is disclosed in a comment on our website is public information and that you should not post any information that you do not want seen.

EXTERNAL LINKS

Fluid Landscape Design’s website may contain links to other sites. Fluid Landscape Design is not responsible for the privacy practices or content of any non-Fluid Landscape Design website.

ADDITIONAL PRIVACY INFORMATION

We will deal with all requests for access to personal information as quickly as possible and will endeavour to get back to you within a reasonable timeframe.

If you wish to make a complaint about how we handle your personal information, please contact us in writing.

Fluid Landscape Designs Privacy Policy may change from time to time and is available to anyone who requests it.

Fluid Landscape Design welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by email during business hours Monday to Friday: justin@fluidlandscapedesign.com.au

© 2022 Fluid Landscape Design.